Terms & Conditions

1. General

These Terms & Conditions govern the use of Knot Customs’ website and services. By placing an order, you agree to these terms. We reserve the right to update or modify these terms at any time.

2. Custom Orders & Production

Each motorcycle customization project is unique. We do not replicate existing designs. Once a project has started, changes may not be possible or may result in additional charges. Production time varies depending on the complexity of the project. Customers will be informed of estimated timelines.

3. Pricing & Payment

All prices are listed in Turkish Lira (TL) and do not include taxes, shipping fees, or additional costs.
We accept Visa and Mastercard payments.
A deposit is required to initiate custom motorcycle projects. The remaining balance must be paid before delivery.

4. Shipping & Delivery

Domestic orders are delivered within 10 days. International orders take 2-4 weeks depending on the destination.
Shipping costs are calculated separately and may vary.
Knot Customs is not responsible for delays caused by customs, shipping providers, or unforeseen circumstances.

5. Returns & Cancellations

Custom-built motorcycles and personalized parts are non-refundable.
Order cancellations are only possible within 48 hours of payment. After this period, cancellations may not be accepted.
If a product arrives damaged, customers must contact us within 48 hours with proof of damage.

6. Liability & Warranty

Knot Customs ensures high-quality craftsmanship, but custom modifications may affect the manufacturer’s original warranty.
Customers assume full responsibility for the legal and operational status of their customized motorcycles.

7. Contact Information

For any questions or concerns, you can reach us at:
Email: info@knotcustoms.com
Phone: +90 542 618 0836